We Explore the Difference Between the Two Options in this Side-by-side Comparison.
If you or a loved one are considering a personal medical alarm, you must first decide which type of device will suit you best – monitored or unmonitored. This will depend on a number of different factors including your budget, your living situation and personal preference.
To make the decision easier, we’ve outlined some of the main differences, pros and cons for you to consider.
Take a look at this side-by-side comparison of a monitored vs. unmonitored service to determine what’s best for you:
| Unmonitored Personal Alarm | Monitored Personal Alarm |
|---|---|
| Pre-programmed to dial a limited list of nominated contact numbers (family, friends, neighbours). | Connected to a 24/7 Monitoring Service. A solution for those without close friends or family (or for people who don’t want to be a burden on them). |
| If the first call goes unanswered, the system continues to call the programmed numbers until someone picks up. If unable to connect with any of the listed contacts, the unit will place a call to 000. | Professional operators answer calls within seconds. They assess the needs of the caller and quickly connect the appropriate emergency services (if required). |
| One-off upfront payment for the device and no more to pay. | Ongoing monthly or yearly subscription fees for the monitoring service. |
| People are often reluctant to press for help in the middle of the night knowing that it will disturb a family member or friend. | It’s reassuring to know that professionals are on-call 24 hours a day, 7 days a week to assist with any issues, big or small. |
In the following scenario, Eileen (who lives alone) has had a stroke while preparing her dinner. We compare what Eileen’s experience may look like depending on what type of personal alarm service she chooses.
| 
|
|---|---|
ROSIE MONITORED PERSONAL ALARM |
UNMONITORED PERSONAL ALARM |
| Rosie automatically detects that Eileen has had a fall. | No automatic fall detection means Eileen must struggle to press the push button. |
| The Rosie device immediately connects with one of our trained professional operators, Beth, who asks Eileen if she is OK. | The unit tries to connect to the first person on Eileen’s emergency contact list. Unfortunately, her daughter Sarah is at her son’s football training and doesn’t hear the call. |
| Eileen is unable to speak clearly, so Beth calls 000 and maintains a 3-way voice call between Eileen and the ambulance service. Beth is also able to relay Eileen’s medical information that is recorded on file. | The second contact, her son Scott, is having after work drinks with colleagues and also misses the call. |
| Beth reassures Eileen that help is on its way and continues to speak with her until emergency services arrive. | Attempting to connect with the third contact, the unit diverts to Eileen’s granddaughter, but her phone battery is flat. |
| Eileen’s nominated family contacts are notified as soon as the ambulance has been dispatched to let them know what has happened. | The fourth contact on Eileen’s list is her friend Frieda. Frieda has family visiting tonight so doesn’t answer her phone. |
| When the ambulance arrives, Beth is able to direct them to the location of Eileen’s key safe and provide the combination details so they can enter the house quickly and begin treatment. | Finally, the unit connects with 000. A recorded message relays Eileen’s location and an ambulance is despatched. |
| . | Eileen is alone and suffering on the floor with no reassurance that help is on its way. |
| . | The ambulance officers don’t have access to any of Eileen’s medical information. |
| . | When they arrive, they are unable to get into the house and must wait for the police to arrive to gain access, further delaying the vital medical care Eileen needs. |
| GUARANTEED FAST RESPONSE | UNCERTAIN RESPONSE TIME |
If guaranteed fast emergency response is important to you, then there really is only one choice. The peace of mind and superior care provided by a monitored service is worth every cent.
The Rosie personal alarm service is monitored 24/7 by highly trained and caring professionals who ensure guaranteed fast response in an emergency and provide support and reassurance until help arrives. Rosie operators also provide a range of services that cover general support, too. They can connect you to a family member or arrange a doctor or nurse visit if needed, any time of the day or night.
Call our friendly team today to find out if Rosie is right for you.
For further information, please contact:
Vitalcare T: 1800 476 743 E: rosie@vitalcare.com.au W: www.rosie.help
About Vitalcare
Vitalcare is a leading provider of aged care technologies in Australia and New Zealand. We play a vital role in keeping the people safe in both home-based and facility settings.
Vitalcare provides Rosie, a mobile personal alarm and 24/7 emergency response service. The Rosie service is suitable for older Australians and people living with a disability or chronic condition, to help them live independently at home and away. Vitalcare is a Registered NDIS Provider.
Vitalcare collaborates with tertiary institutions working in specialist areas such as dementia and fall prevention. Vitalcare is a trusted Australian owned and operated organisation.
A discreet, monitored medical alert pendant with automatic fall detection and GPS locator
Works anywhere | Order 1800 476 743 or Download Rosie Application Form | Free delivery | Express nationwide
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