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Rosie Assistant

What is Rosie

Rosie is a personal 24/7 emergency and concierge service, suitable for the elderly, those with medical conditions or disabilities, or anyone who might require emergency assistance.

Rosie provides you and your family peace of mind, knowing that help is just a button press away.

And we’ll be in touch with you shortly


How does it work

When a Rosie button is pressed, you are immediately connected to the Vitalcare emergency network. A Rosie assistant will speak to you and provide immediate connection to emergency services if required.

Choice of service levels

Vitalcare provide two service levels, Rosie Care and Rosie Plus.

Rosie Care provides the essential personal emergency response services (PERS). When connected to the Rosie network, the trained assistant talks through a triage process and determines the support requirement. Immediate connection to emergency services is provided if required.

Rosie Care is available for those living at home, in the community, within retirements centres or at aged care villages.

Rosie Plus is a premium package that provides all the service of Rosie Care in addition to a range of personal services including;

  • regular welfare checks;
  • medication reminders;
  • referrals to healthcare professionals;
  • booking support – hair, beauty, maintenance; and
  • contact coordination with friends & family.

Visit the Rosie+ page for more information.

Where does Rosie work?

Rosie devices work in the home, or when you are out and about, providing independence and peace of mind for you and your family — knowing help is only a button press away.

What if it’s not an emergency?

Not every call is an emergency, so Rosie provides a range of services that cover both emergency response and general support. We can connect you to a family member, arrange a doctor or nurse visit, or make an appointment for a haircut – 24 hours, 7 days a week.

Do I need special equipment?

Rosie can be operated with a number of convenient devices supplied by Vitalcare. Typically, this is a pendant that is worn around the neck.

Rosie mobile pendant
key safe

Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.

A key safe is required so emergency services can access your home in the event of an emergency. This safe is fixed to the outside of your home and accessed with a pin number.

Do I have to replace batteries?

No, Rosie has an internal rechargeable battery. The Rosie pendant fits into a charging cradle beside the bed at night.