Have another question about Rosie?
We’ve answered some of our most frequently asked questions about Rosie and how we help you live independently every day.
What does Rosie cost?
$39 a month for 24/7 monitoring service + one-time establishment fee $50
12 Month Rosie Package – $479 (includes Rosie watch or pendant, establishment fee and 12-months of service).
See our pricing page.
What equipment does Rosie need?
Rosie comes with a mobile pendant or watch, which you can wear during the day and charge by your bed at night. We also install a key safe with a secure pin so that emergency services can get into the house to help if needed.
Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.
Who will I be talking to when I call Rosie?
When you press the emergency button on the Rosie device, you’re automatically connected to the Vitalcare monitored network. Rosie’s trained assistants are all based in Australia.
They’ll ask what’s happened and organise the support needed, which can include calling emergency services if necessary.
Where does Rosie work?
Anywhere in Australia where there is Telstra 4G coverage. Rosie will work whether you’re at home or out and about.
I live in a retirement village. Can I use Rosie?
Yes. Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.
Do I have to replace the batteries?
No. That’s often a fiddly task that some older people find difficult, for example, if they have arthritis in their fingers.
The Rosie pendant and watch have an internal rechargeable battery, just like your phone.
It fits into a charging cradle by the bed at night, meaning it’s always on hand.
Who created Rosie?
Rosie was designed and created by Vitalcare, an Australian-owned and operated business dedicated to making life easier and safer for vulnerable people. We’ve become one of the most trusted names in nurse call technology over the last 30 years.
Is Vitalcare a Registered NDIS Provider?
Yes, if the NDIS Plan includes funding for assistive technology such as a personal emergency response alarm. Each NDIS Plan is different, since it’s built around individual needs. NDIS funding is for the supports and services identified in a person’s NDIS Plan.
If you think you would benefit from Rosie, you need to mention this at your NDIS Planning Meeting when you’re developing your plan. NDIS Plans are reviewed each year, so, if your current Plan doesn’t include funding for Rosie, you can always plan to include it next year.
What are the Terms and Conditions?
There is no lock-in contract or minimum service period for Rosie services. Costs are pro-rata for periods of use. All prices include GST.
Full terms and conditions available Rosie+ Terms and Conditions.