Help at the press of a button
Personal emergency alarms that take on life with you
From 24 Dec to 4 Jan the Rosie Sales team is taking a much-deserved break, but don’t worry if you’re a Rosie customer we are here 24/7 — if you need help, press the button!
The 24/7 medical alert pendant for life on the go
Wherever you or your loved one goes, Rosie goes too. Hopefully, it will be another great day. But if anything should go wrong, Rosie brings help with the push of a button. 
Rosie is there just in case of an emergency like falling, getting lost or becoming suddenly unwell. It’s a safety net that gives you the confidence to enjoy independence and brings your family peace of mind.
Rosie is available through the National Disability Insurance Scheme (NDIS)
Vitalcare is a registered NDIS provider of assistive technology. That means NDIS Participants may be able to get Rosie using NDIS funding if assistive technology supports are specified in their NDIS plan.
Who can benefit from Rosie Personal Alarms?
Clients & Families
A way to keep you safe and living independently at home and away. Get immediate help in an emergency.
NDIS Clients & Carers
The confidence to enjoy independence and an active life in the community, and receive the support you need.
Healthcare Professionals
Helping seniors and people living with a disability or chronic condition remain independent and safe at home and away.
How do Rosie 24/7 personal emergency response alarms work?
Help at the press of a button
Call when help is needed 24/7 emergency calls monitored by Australia operators
24/7 monitoring there to help
We’re always here — calls are answered quickly within Australia
We locate you anywhere
Pendants contain a GPS tracker that pinpoints your location
Determine your support needs
Tell us what’s wrong and we’ll send the right help
Peace of mind anywhere
Life can change quickly. You slip while walking the dog, your partner tumbles out of their wheelchair, your mum has a medical crisis.
Risk shouldn’t stop anyone living life – it’s good to be active and engaged. But it’s also good to have an emergency plan, just in case something goes wrong.
That’s where Rosie comes in. It’s a 24/7 personal alarm service which brings immediate help in an emergency. Knowing you’re safe or that your loved one is protected improves confidence and quality of life.
Rosie features
- Detects a fall, even if you can’t press the button
- Is waterproof, so you can wear it in the shower
- Is shockproof, meaning it won’t break in a fall
- Rechargeable device, simply plug it in next to your bed – no more buying batteries
- Has a long battery life, meaning you can rely on it to work when it’s needed
- Has two-way voice communication
- Works Australia-wide, wherever there is mobile service
Can Rosie Help You?
Request an info pack, a call, or an email — simply make your selection from the drop-down below:
What our Rosie families have to say
Backed by Vitalcare’s 30 years of experience
The company is one of the oldest and most trusted names in nurse call technology in Australia and New Zealand.
Vitalcare has been designing, manufacturing and installing nurse call and critical messaging systems across Australia for over 30 years. Vitalcare is chosen by hospitals and aged care facilities all around the country to provide essential communication services.
The Rosie by Vitalcare personal alarm brings you the same advanced technology and exceptional customer service, providing peace of mind for you and your loved ones.
Why choose us?
Find out why residents and retirement villages choose Rosie by Vitalcare.
Unrivalled support 24 hours
All our Rosie Customer Care Consultants are well trained and passionate about making a difference to Rosie residents’ quality of life. We take pride in our quick, less than 2 minutes, response time to calls, so no more long waiting time until you can speak to someone 24 hours, 7 days a week.
Vitalcare is proudly Australian owned and operated and all calls are answered in Australia.
Innovative technology
We strive for unrivalled reliability and technologically advanced equipment that are simple and easy to use, and ready to use when delivered to your door.
Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.
Enhanced customer connection
Our Rosie services empower individuals to continue to live an independent life by having a personal assistant available to them any time of day and night at the press of a button.
Rosie gives families and friends peace of mind that their loved ones are being looked after, when it’s needed the most.
Rosie support when and where you need it
- Guaranteed fast response every time
- All calls monitored & answered in Australia
- 24-hour assistance by trained professionals in Australia
- Easy to use personal mobile alarm
- Fall detector
- Built-in GPS tracker
- 12-month warranty
- No lock-in contracts
Get Rosie with $0 connection fee (SAVE $159!)
Only $25 a month + $399 for your Rosie mobile personal alarm, it includes:
• Rosie device
• monthly 24/7 monitoring service
• FREE key safe
• FREE connection fee, save $159
Rosie is there for every level of care
Independent, portable care is our priority. We understand that your needs are completely unique, so we designed different levels of care to suit you. Looking for additional support, including daily welfare checks and medication reminders? Contact us to discuss Rosie.
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Enquire Now
Have questions about Rosie?
We’ve answered some of our most frequently asked questions about Rosie and how we help you live independently every day.
What is Rosie
Rosie is a personal 24/7 emergency service suitable for anyone who might need assistance at any time.
How does it work?
When the emergency button on the Rosie pendant is pressed, you are immediately connected to a Rosie operator. They will speak to you and provide immediate connection to emergency services.
Where does the Rosie pendant work?
The Rosie pendant works all over Australia, anywhere there is Telstra mobile phone coverage.
What does Rosie cost?
The Rosie pendant is available as a rental, meaning you have the flexibility and low-cost option to use your Rosie pendant for as long, or as short, as you’d like.
The Rosie Personal Emergency Response Service costs:
- $159 to get set up with your own Rosie mobile pendant
- A monthly fee of $39 that includes renting the Rosie mobile pendant and a monitoring fee (including the SIM).
- You will also receive a complimentary key safe (to provide access for emergency services) and express shipping.
What equipment does Rosie need?
Rosie comes with a mobile pendant, which you can wear during the day and charge by your bed at night. We also install a key safe with a secure pin so that emergency services can get into the house to help if needed.
Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.
Who will I be talking to when I call Rosie?
When you press the emergency button on the Rosie mobile pendant, you’re automatically connected to the Vitalcare monitored network. Rosie’s trained assistants are all based in Australia.
They’ll ask what’s happened and organise the support needed, which can include calling emergency services if necessary.
I live in a retirement village. Can I use Rosie?
Yes. Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.
Do I have to replace the batteries?
No. That’s often a fiddly task that some older people find difficult, for example, if they have arthritis in their fingers.
Rosie pendants have an internal rechargeable battery, just like your phone.
It fits into a charging cradle by the bed at night, meaning it’s always on hand.
Who created Rosie?
Rosie was designed and created by Vitalcare, an Australian owned and operated business dedicated to making life easier and safer for vulnerable people. We’ve become one of the most trusted names in nurse call technology over the last 30 years.
Is Vitalcare a Registered NDIS Provider?
Yes, if the NDIS Plan includes funding for assistive technology such as a personal emergency response alarm. Each NDIS Plan is different, since it’s built around individual needs. NDIS funding is for the supports and services identified in a person’s NDIS Plan.
If you think you would benefit from Rosie, you need to mention this at your NDIS Planning Meeting when you’re developing your plan. NDIS Plans are reviewed each year, so, if your current Plan doesn’t include funding for Rosie, you can always plan to include it next year.
What are the Terms and Conditions?
There is no lock-in contract or minimum service period for Rosie services. Costs are pro-rata for periods of use. All prices include GST.
Full terms and conditions available Rosie+ Terms and Conditions.
Have another question? Call us about Rosie, or check out the answers to our full Frequently Asked Questions.
