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Frequently Asked Questions

rosie personal response alarm

Have questions about Rosie?

We’ve answered some of our most frequently asked questions about Rosie and how we help you live independently every day.

What does Rosie cost?

The Rosie pendant is available as a rental, meaning you have the flexibility and low-cost option to use your Rosie pendant for as long, or as short, as you’d like.

The Rosie Personal Emergency Response Service costs:

  • $159 to get set up with your own Rosie mobile pendant 
  • A monthly fee of $39 that includes renting the Rosie mobile pendant and a monitoring fee (including the SIM).
  • You will also receive the first month of service free and a complimentary key safe (to provide access for emergency services)

What equipment does Rosie need?

Rosie comes with a mobile pendant, which you can wear during the day and charge by your bed at night. We also install a key safe with a secure pin so that emergency services can get into the house to help if needed.

Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.

Who will I be talking to when I call Rosie?

When you press the emergency button on the Rosie mobile pendant, you’re automatically connected to the Vitalcare monitored network. Rosie’s trained assistants are all based in Australia.

They’ll ask what’s happened and organise the support needed, which can include calling emergency services if necessary.

Where does the Rosie pendant work?

Anywhere in Australia as long as you’re wearing the pendant. Rosie will work whether you’re at home or out and about.

I live in a retirement village. Can I use Rosie?

Yes. Rosie is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.

Do I have to replace the batteries?

No. That’s often a fiddly task that some older people find difficult, for example, if they have arthritis in their fingers.

Rosie pendants have an internal rechargeable battery, just like your phone.

It fits into a charging cradle by the bed at night, meaning it’s always on hand.

Who created Rosie?

Rosie was designed and created by Vitalcare, an Australian owned and operated business dedicated to making life easier and safer for vulnerable people. We’ve become one of the most trusted names in nurse call technology over the last 30 years.

Is Vitalcare a Registered NDIS Provider?

Yes, if the NDIS Plan includes funding for assistive technology such as a personal emergency response alarm. Each NDIS Plan is different, since it’s built around individual needs. NDIS funding is for the supports and services identified in a person’s NDIS Plan.

If you think you would benefit from Rosie, you need to mention this at your NDIS Planning Meeting when you’re developing your plan. NDIS Plans are reviewed each year, so, if your current Plan doesn’t include funding for Rosie, you can always plan to include it next year. 

What are the Terms and Conditions?

There is no lock-in contract or minimum service period for Rosie services. Costs are pro-rata for periods of use. All prices include GST.

Full terms and conditions available Rosie+ Terms and Conditions.

Copyright 2019 | Vitalcare Pty Limited