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Frequently Asked Questions

rosie personal response alarm

How can Rosie+ help your parents remain independent?

The only personal emergency response and concierge service your family will need

Rosie+ is the new way to help your mum or dad remain independent. It’s the only personal emergency response and concierge service providing you complete peace of mind. Be confident knowing your elderly parents are looked after during a medical emergency if you’re not unavailable.

Rosie Personal Emergency Response pendant

What is Rosie+?

A personal concierge

Rosie Assistant

A personal emergency response service

Rosie+ is the all-in-one, 24/7 personal concierge and emergency response service, for the ultimate independence for your mum or dad, and peace of mind for you.

Rosie+ Personal Concierge

There are plenty of emergency alarms available for seniors. But Rosie+ is different. 

Rosie+ is not just for emergencies. Older people certainly benefit from a falls detector (and Rosie+ does that beautifully) but emergencies are hopefully rare. Rosie+ Personal Concierge is there to help with daily life.

On your mum or dad’s busy days, Rosie+ will remind them of their medical appointments or social engagements. And on their quiet days, Rosie+ can call for chat so they feel connected, even if they live alone.

You’ll love how the Rosie+ personal concierge:

  • Acts as your mum or dad’s virtual assistant, helping them stay on top of day-to-day life
  • Relieves your mental load by taking care of your mum or dad’s life admin
  • Gives you guilt-free peace of mind when you’re away on business or relaxing on holiday
  • Frees you up to enjoy your mum or dad’s company rather than stress over their care.

Promotes good health 

  • Books health appointments
  • Issues timely medication reminders
  • Books tennis courts, Zumba classes or a round of golf

Maintains a pleasant home environment

  • Arrange for the lawns to be mowed
  • Arrange for that dripping tap to be fixed

Keeps your parent looking stylish and well-groomed 

  • Books haircuts
  • Books other beauty appointments 

Helps your mum or dad enjoy an active social life

  • Books taxis
  • Books a place on outings or day tours
  • Checks in on them to chat and see how they’re doing
  • Connects them to friends or family.

The Rosie+ personal concierge difference

Getting Rosie Concierge for your mum or dad is a bit like treating yourself to a new iPhone or getting Google Home for your teenagers. It’s a stylish, convenient solution that makes daily life easier and has a ‘wow’ factor about it too. Your parent will use Rosie Personal Concierge much as other family members say ‘OK Google’ or ‘Hey Siri’. Rosie Personal Concierge even works with voice controlled devices like Google Home. 

Best of all, Rosie Personal Concierge helps improve the time you spend with your mum or dad. Instead of nagging them about their medication or trying to keep track of their appointments, you can focus on enjoying each other’s company and making memories together. That’s what’s really important.

Looking for your parents to have complete independence?

Rosie+ Personal Emergency Response System

Older people are more likely to live alone and more likely to fall. A person who has fallen and hurt themselves may understandably be anxious about falling again, which can make them retreat from activities they used to enjoy. 

That’s where Rosie+ Personal Emergency Response Service comes in. It’s a 24/7 personal medical alert service for those who might require emergency assistance.

How the Rosie+ emergency response mobile pendant works

  • In an emergency, the Rosie+ mobile pendant:
    • Detects a fall
    • Pinpoints your parent’s location
    • Connects your parent to the Vitalcare emergency network
    • Provides the emergency support your parent needs
    • Lets you know what’s happening.

The Rosie+ personal emergency response difference

The Rosie mobile pendant:

  • Promotes independence by enabling your parent to live safely in their own home
  • Is waterproof, meaning it can be worn in the shower
  • Is shock protected, meaning it won’t break in a fall
  • Has a long battery life, meaning you can rely on it to work when it’s needed
  • Has two-way voice communication meaning your parent can talk to the Rosie staff. 

Want complete peace of mind for your mum or dad?


        You’re packing for a trip and you should be excited but instead you’re worrying about how your mum or dad will manage while you’re gone. They say they’ll be fine but, deep down, you know they need support.

Angela was in a similar situation when she decided to get Rosie+ for her dad, Loucas. The daily check-ins and 24/7 support helped Loucas immensely and gave Angela peace of mind. That practical, emotional and medical support proved vital when Loucas ended up having heart surgery while Angela was overseas…

The Technology Features of Rosie+

  • Two-way voice communication
  • Water proof
  • Long battery life
  • GPS location monitoring
  • Shock protected
  • Fast response 24/7
  • No lock in contract
  • Australian based operations team

Frequently Asked Questions

What does Rosie+ cost?

Our system is similar to your mobile phone plan. 

The Rosie+ Personal Emergency Response System costs:

  • $159 to get set up with your own Rosie+ mobile pendant 
  • A monthly fee of $99 that includes renting the Rosie+ mobile pendant and a monitoring fee (including the SIM) and our Rosie+ Personal Concierge Service. 
  • A one-off cost of $199 for the key safe and its installation.

Can we get Rosie+ Personal Emergency Response Service without Rosie+ Personal Concierge?

Yes. If you’re primarily concerned about your parent falling or needing other emergency help, then you can use the Rosie+ Personal Emergency Response Service by itself.

Can we get Rosie+ Personal Concierge without Rosie+ Personal Emergency Response Service?

No. Rosie Personal Concierge is a premium service that builds on Rosie+ Personal Emergency Response.

What equipment does Rosie+ need?

Rosie+ comes with a mobile pendant, which your parent should wear during the day and charge by their bed at night. We also install a key safe with a secure pin so that emergency services can get into the house to help if needed. Rosie+ is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.

Who will my mum or dad talk to at Rosie+?

When the user presses the button on the Rosie+ mobile pendant, they’re connected to the Vitalcare emergency network. Rosie’s trained assistants are all based in Australia. They’ll ask what’s happened and organise the support needed, which can include calling emergency services if necessary.

Where does Rosie+ work?

Anywhere. As long as your parent is wearing the pendant, Rosie+ will work, whether they’re at home or out and about.

My mum lives in a retirement village. Can she use Rosie+?

Yes. Rosie+ is also available through aged care villages across Australia and institutions using the Vitalcare nurse call systems.

Do I have to replace the batteries?

No. That’s often a fiddly task that some older people find difficult, for example if they have arthritis in their fingers. Rosie+ has an internal rechargeable battery, just like your phone. It fits into a charging cradle by the bed at night, meaning it’s always to hand.

Who created Rosie+?

Rosie+ was designed and created by Vitalcare, an Australian family business dedicated to making life easier and safer for vulnerable people. We’ve become one of the most trusted names in nurse call technology over the last 30 years.

Ready to connect your family with Rosie+?

For a limited time you can be reassured that your parents are safe, independent and in control for less. We’re waiving our onboarding fee until January 2nd, saving you $159 so you can introduce your family to Rosie+ sooner and your parents can start enjoying their freedom.

Fill in your details, and theirs, below and one of our friendly Rosie+ team members will be in touch to complete your purchase

Terms and Conditions

There is no lock-in contract or minimum service period for Rosie+ services. Costs are pro-rata for periods of use. All prices include GST.

Full terms and conditions available Rosie+ Terms and Conditions.

Copyright 2021 | Vitalcare Pty Limited