Connecting Your Watch to Rosie
Please follow the steps below (or see the booklet inside your watch case) for instructions on getting started with Rosie. Alternatively please watch the video on this page.
1. Welcome
Thank you for choosing Rosie by Vitalcare.
Your Rosie personal emergency response alarm service is there for you when you need it.
Please follow the steps outlined in this Start Guide. This will ensure that your Rosie watch is set up, working as expected, and that your Rosie service is activated.
This guide details everything you need to know to get started with Rosie.
You can also visit www.rosie.help/support and watch our video guides to help you get started.
2. Getting Started
Please follow the steps to activate your service:
• Read this Start Guide
• Open the Rosie device package (see section 3)
• Turn on the watch (see section 4)
• Check your battery level (see section 5)
• Charge your watch (see section 6)
• Calling Rosie (see section 7)
• Important: Connect your Rosie service (see section 8)
If you require additional help please call our team on 1800 746 476.
3. What’s in the Box
Your Rosie personal alarm package includes:
- Your Rosie Start Guide
2. Rosie watch
3. USB charger
4. Charging cable
4. Turning on the Watch
Please turn on the watch as follows: 
Press and hold the large button on the side of the watch for 3 seconds and then release.
The watch will take a few seconds to turn on.
Once the watch is on, the face will display the time, date, battery level and signal strength.
The watch face display will time out after 30 seconds. To ‘wake-up’ the screen at any time, press and immediately release the large button on the side of the watch.
5. Checking your Battery
The battery indicator on the screen shows how much battery is remaining.
If the indicator shows a number less than 25% the battery is low and needs to be charged (see section 6).
6. Charging your Watch
To charge the watch:
• Ensure that the USB charger is plugged in (power on) and connected to the charging dock.
• Connect the magnetic charging cable to the back of the watch
• When the watch is charging the screen stays on.
You can use the watch while it is charging.
We recommend that you charge your watch each night.
This way it is always charged and accessible if you need it during the night.
Note: When the watch is charging you will see the lightning bolt symbol over the battery status bar 
7. How to Call Rosie
To call Rosie press and hold the large button on the side of your watch for 3 seconds. 
You will hear a beeping sound, this means your Rosie assistant is being alerted.
If you wish to cancel the call, press the CANCEL button on the touch screen.
You will hear a recording saying “Please wait to be connected to a Rosie assistant”.
You are now connected to a Rosie assistant, who will speak to you through the watch and assist you.
8. IMPORTANT: PLEASE COMPLETE YOUR ONBOARDING SET-UP
Please call Rosie to complete your onboarding (during initial set-up) by following Step 7 ‘How to Call Rosie’.
Once you are connected please inform our Rosie Assistant that this is an ‘Onboarding’ call.
Congratulations! You are now ready to use your Rosie service.
If you need assistance with onboarding please call 1800 746 476.
Rosie Watch Start Guide
Testing
How to test your watch.
To ensure your Rosie service is working correctly, every month on the date of your birth you should test your watch.
Push the button (as described in Section 7 above) and talk to one of the Rosie Assistants. Let them know that you are just testing your watch.
FAQ
Will Rosie call me out of the blue?
We may call you from time-to-time to check up on you, wish you a Happy Birthday or confirm your contact details.
How long does the battery last between charges?
With normal use, the battery will last 36-48 hours.
Who do I contact for support
For any questions or support simply call 1800 746 476.
